The Aldi supermarket recruitment ethics is being severely questioned after an employee angered the parents of a boy suffering from cerebral palsy, saying he “would be better off dead.”

“Last week, a checkout operator in an Aldi store looked at my beautiful son Andrew … and told him and my wife ‘children like that are better off dead’! What management did next made it worse. Much worse,” Mr. Howard Duggan wrote on Facebook on Monday night. Following the incident, Howard and his wife, Renee Duggan, complained to Aldi authorities for an action to be taken against the worker.

The parents went shopping at the Oxley store along with their 12-year-old son Andrew where a female checkout staff threw her offensive comment on their son, Renee said in her post. The incident occurred on March 26, but the parents are still waiting for the response from the state’s Aldi supermarket manager. Courier Mail reported Renee Duggan saying that they were already in shock after hearing the comment from the worker during their Easter shopping and the insensitivity of the Aldi staff has added insult to injury.

The staff’s comment came following Renee’s conversation with the worker where she told her that her son used a power wheelchair along with walking frame and computers. “I had a baby born early and it died; it’s better that way,” the worker commented after listening to the mother’s words. This angered the parents and they left the store but Mrs. Duggan returned and filed a complaint against the staff.

At the store, she told a trainee manager about her intention of filing a formal complaint and was told that she would be contacted by the store manager on the morning of March 29. Renee did not receive any call from them the following day.

According to 9News, Howard Duggan said that the supermarket has made “six strikes” to the family. These included the initial comment, delayed lodging of the complaint, the store manager’s failure in contacting them, the area manager’s unavailability, the state manager’s refusal to contact them and failure in keeping the family updated on why some of them were not available when their presence was needed.