While most fans around the world were able to watch the Game of Thrones season premiere without any problems, the good people of Australia weren’t as lucky. Foxtel, an online streaming service similar to Netflix, crashed during the premiere, leading to many fans missing the highly anticipated episode. The service has since apologized for the incident, since they knew that a lot of fans were looking forward to the premiere, while also shifting some of that blame to HBO.

It seems like the problems weren’t limited to Australia, as The Guardian is reporting that online services in the United States and Latin America also crashed when attempting to stream the episode. Foxtel also claimed that HBO couldn’t cope with the demand for the episode in Australia, hence the crash heard around the country. “The show’s producer and US broadcaster, HBO, reported its technical systems could not cope and in Australia, the surge of demand for Foxtel’s recently launched online product, Foxtel Now, also experienced customer meltdown.”

Bruce Meagher, a Foxtel spokesman, said the following about the controversy: “We are devastated that some customers experienced technical issues tonight. As was the case in the US and Latin America, the unprecedented rush for a subscription just prior to the telecast crashed the system. Foxtel engineers are working through the night to resolve the issue. It’s most unfortunate and we apologise to those affected.”

Despite the shifting blame, some fans still blame Foxtel for not preparing properly, since Game of Thrones is one of the most popular television shows in the world right now. The demand was going to be high for sure, so it’s arguable that the company could have done a better job preparing for the premiere. Foxtel has promised that the episode will be ready for viewing anytime on demand, and will likely work on better viewing for the following episodes.