Suzanne McCarthy, a 69-year-old Sydney retiree, was highly displeased with her experience of buying an iPad 3 from Sydney Airport’s lost property auctions. The iPad 3, which she bought for just $330 was iCloud locked and is of no use to her. The NSW Fair Trading said that it received a total of 367 complaints from customers who bought goods at auctions in 2015.
McCarthy, who is from Belfield, was at first very excited with her new purchase. However, her excitement fizzled out when she realised it was no good than a “brick.” No one could help her and she found that she is not entitled to a remedy under the Australian Consumer Law.
“Apple told me they couldn’t unlock it. They were shocked, saying it should never have been sold like that and I should take it back to Pickles Auctions straight away,” the Sydney Morning Herald quoted McCarthy as saying. “I felt Pickles shouldn’t have sold it in that condition. I feel angry a massive number can be sold like that, when the auctioneers would have known they were useless objects if locked.”
McCarthy’s locked iPad was among several other digital devices, including 150 phones, 1000 iPads and tablets, 150 laptops and nine brand new iPhones in original packaging, which were being auctioned. The Sydney Airport’s lost property auctions were held in Milperra by Pickles.
Pickles also warned that the items that are being sold at the auction are lost properties and could be damaged, faulty, be locked, have missing parts and are sold “as is where is.”
According to Pickles, the proceeds from the auctions are donated to charities. Pickles’ official website said, “Under Instructions from Sydney Airport with all Sydney Airport proceeds donated to charity.”
It added, “The proceeds will be donated to a range of charitable initiatives covering health, education, environment and families in need. These include the Steve Waugh Foundation, Dymocks Children’s Charities, Stewart House and the St Vincent de Paul Society.”