It’s no question now that some listings for USB-C cables on Amazon are highly suspect, as one Google engineer has concluded. Now, even Apple admits that some USB-C cables shipped with Retina MacBooks are faulty. As such, Cupertino has just launched a replacement program to make up for it.
Apple through its help site has announced that a “limited number” of USB-C cables shipped with Retina Macbooks through June 2015 may be faulty due to a design flaw. These bad cables would lead to the device not charging, or at worse charge intermittently when it’s connected to a power adapter.
Those affected with faulty cables will be able to order a replacement USB-C cable free of charge. Also, if you have provided a mailing address upon registering your MacBook device, Apple will ship a new USB-C cable by the end of the month. Those, who failed to provide the information upon purchasing a MacBook, will have to visit the website and order a replacement cable instead.
Apple notes that other eligible MacBook owners, who are affected by the issue, can also use the same replacement process to receive a new USB-C cable.
To determine if your USB-C cable is faulty, check if there’s a stamped text that reads “Designed by Apple in California. Assembled in China.” on the cable itself. If it indicates as such, you can freely order a replacement. On the other hand, newly redesigned cables come with a serial number after the text.
As noted by 9to5Mac, Apple made a glaring Photoshop issue. The image shows a cable with Lightning pins over USB-C ends, but it shouldn’t be an issue if you need to have your cable replaced.
You can have your faulty USB-C cables replaced by visiting an Apple Retail Store with a Genius Bar reservation. You can also go online via Apple Support channels to make things easier. Lastly, you can find an authorised service provider to have it replaced, which is now highly recommended especially now that “Error 53” on iPhones has been on the rise as of late. You can have your USB-C cable replaced until June 8, 2018, giving you plenty of time to get a fixed one should the said channels aren’t available to you at the moment.