Twelve years worth of Apple product sales, iPhones, iPads, MacBooks and iPods wall adapters are being recalled.
Apple was slammed for its handling of a massive international recall of dangerous power adapters.
Adapters breaking, which risks consumers of electric shock, are allegedly under-reported. Apple is reported to be aware of its dangers since 2006.
The company was only aware of 12 incidents worldwide, but it still remains unclear whether this meant 12 actual cases of electric shock or merely exposure to risk after adapters broke, leaving live parts exposed.
Consumers have written to Fairfax Media following the announcement to share their experiences with Apple adapters “short-circuiting”, breaking, causing electrical sparks and, in one Australian case which Apple was aware of in 2006, causing a fire.
In 2006, a small fire at the house of Felicity Cook, a Melbourne resident was caused when a faulty Apple G4 iBook power adapter “exploded.”
The Sydney Morning Herald reports that a cheque from Apple Computer Australia Pty Ltd dated 11 October 2006 reimbursed Ms. Cook for the cost of a replacement power board and adapter, and an electrician’s fee, totalling $218.91. Still, Apple declined to comment on the matter.
More apple users came forward detailing how a part of their adapter, that connects to the wall socket easily came off and exposed live parts.
After she knocked a plugged-in iPad wall adapter last year, causing an electrical spark with smoke and triggering the house’s power to switch off, seven-year-old daughter of Brisbane resident Peter was terrified and in tears.
“I was really surprised how easily the charger broke, it was traumatising for my daughter,” Mr Neumeister said.
Other reports including one in 2012, where Apple replaced the iPhone wall charger of Sydney resident Sandra Eckersley after it caused a “spontaneous explosion” which burnt the surrounding wall. She was not compensated for the damage.
Others have posted anecdotes of their experiences with Apple’s adapter on social media.
Customers affected by the recall can follow instructions at Apple’s website to arrange a replacement adapter.